Customer service | Bettershoes
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Customer service

Informations about the webshop

Better Shoes webshop (hereinafter called webshop) is owned by company conducted by Magdalena Korzeniowska and Malgorzata Kalasznikow located in:

Bredenoord 87

3079 JB Rotterdam

Holandia

KvK: 57697434
BTW:NL852695846B01
Bank account: NL09 INGB 0007 9402 78
Tel EN: +31 647 073 176
Tel EN: +31 617 785 358
Tel PL: +31 626 543 265
Tel PL: +31 657 718 617

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Product prices in the webshop are given in € (Euro) and they include VAT tax (brutto price).

Orders acceptance and execution

  1. These Regulations define the rules for checkout procedure and products sale in Better Shoes webshop.
  2. Fundamental condition for order execution is correct checkout procedure closed by sending the checkout form via website to the webshop sales order department.
  3. All orders in Better Shoes webshop are confirmed by e-mail message sent to the customer after successfull checkout procedure. Order can be also confirmed via phone call on special client request.
  4. If checkout form informations filled in by customer will not be complete or will be incorect, order will not be accepted and executed.
  5. Order can be placed any time and any day of the week.
  6. Client can choose delivery and payment method provided in checkout form.
  7. Delivery time takes from 1 to 14 working days (usually it's maximum 4 working days).
  8. If ordered product is not available, customer will be informed about this fact and about extend order execution time. If customer will not accept extend order execution time, order can be completely canceled or it can be proceeded without currently missing product.
  9. To each order will be attached sales document (VAT facture or receipt).
  10. Webshop administration will put efforts to present updated shop inventory on our website and availability of these products.
  11. Ordered products are delivered to the address provided in checkout process or specified via phone call.
  12. Order which will not be completed with payment within working 5 days, will not be executed.
  13. Orders with delivery address from the outside of The Netherlands will not be accepted.

Returns and complaints

  1. The customer bear the cost of the return.
  2. Damaged or used products will not be accepted for return.
  3. Returned product must be complete (all tags and original box are required).
  4. Product can be returned up to 14 days of the order date.
  5. If product has manufacturing defects or it was damaged during delivery, customer can report complain and return the product with proof of purchase (facture or receipt) and complain description.
  6. Complain will be considered by the webshop administration as soon as possible, no later than 14 days of the product receipt date.
  7. All products in the webshop are fully guaranteed by manufacturer.
  8. Complain will not be accepted successfully if returned product has accidental or intentional demage (splits, cuts) or product has demage coused by neglectful usage.
  9. Fundamental condition for complain is proof of purchase (facture or receipt).

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